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Refund Policy | AK Studio

1. Cancellations & Refunds for Photoshoots
 

  • Portrait Sessions:

    • Cancellations more than 7 days before the session: Full refund.

    • Cancellations 2–7 days before the session: 50% refund.

    • Cancellations less than 48 hours before the session: No refund.
       

  • Event & Interior Photography:

    • For business events and interior shoots, cancellation terms may vary depending on project size. Unless otherwise specified in the booking agreement:

      • Cancellations more than 7 days before the event: Full refund.

      • Cancellations 2–7 days before the event: 50% refund.

      • Cancellations less than 48 hours before the event: No refund.
         

2. Refunds After Service Completion

  • Once digital images, videos, or other deliverables are provided, refunds are generally not offered unless there is a significant failure to deliver as agreed. In such rare cases, AK Studio may offer a partial refund (up to 50%), at our discretion.

  • Dissatisfaction due to subjective reasons (e.g., personal appearance) is not grounds for a refund.
     

3. Cancellations by AK Studio

  • If AK Studio must cancel or reschedule a session or event, clients are entitled to a full refund or may choose to reschedule at no additional cost. Any fees or charges associated with the cancellation will be covered by AK Studio.
     

4. Gift Cards

  • Gift cards are non-refundable and non-transferable.

  • Gift cards expire 12 months from the date of purchase.
     

5. Refund Processing

  • Approved refunds will be processed within 5 business days.

  • Please note: Refunds are issued minus any non-refundable payment processing fees charged by Wix or your payment provider.
     

6. Questions

  • For any questions regarding refunds or cancellations, please contact i@anastasiakarpenko.com or +41 79 317-48-78.

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