Refund Policy | AK Studio
1. Cancellations & Refunds for Photoshoots
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Portrait Sessions:
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Cancellations more than 7 days before the session: Full refund.
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Cancellations 2–7 days before the session: 50% refund.
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Cancellations less than 48 hours before the session: No refund.
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Event & Interior Photography:
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For business events and interior shoots, cancellation terms may vary depending on project size. Unless otherwise specified in the booking agreement:
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Cancellations more than 7 days before the event: Full refund.
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Cancellations 2–7 days before the event: 50% refund.
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Cancellations less than 48 hours before the event: No refund.
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2. Refunds After Service Completion
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Once digital images, videos, or other deliverables are provided, refunds are generally not offered unless there is a significant failure to deliver as agreed. In such rare cases, AK Studio may offer a partial refund (up to 50%), at our discretion.
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Dissatisfaction due to subjective reasons (e.g., personal appearance) is not grounds for a refund.
3. Cancellations by AK Studio
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If AK Studio must cancel or reschedule a session or event, clients are entitled to a full refund or may choose to reschedule at no additional cost. Any fees or charges associated with the cancellation will be covered by AK Studio.
4. Gift Cards
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Gift cards are non-refundable and non-transferable.
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Gift cards expire 12 months from the date of purchase.
5. Refund Processing
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Approved refunds will be processed within 5 business days.
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Please note: Refunds are issued minus any non-refundable payment processing fees charged by Wix or your payment provider.
6. Questions
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For any questions regarding refunds or cancellations, please contact i@anastasiakarpenko.com or +41 79 317-48-78.